Return Policy

At Bubble Bliss Sdn. Bhd., your satisfaction is our priority. We take great care to ensure every product is crafted and delivered in excellent condition. Due to the nature of our products (bath and body items), we follow strict hygiene and safety standards, which limits returns in certain cases. Please review our policy below:

1. Eligibility for Returns

  • Returns are only accepted if:
    • You received the wrong item,
    • The product arrived damaged or defective, or
    • There was an error in processing your order.
  • For hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or unsealed.

2. Return Window

  • You must submit a return request within 7 days of receiving your order.
  • Requests made after this period will unfortunately not be eligible.

3. Return Process

  1. Contact us at mybubblebliss@outlook.com or +6017 546 4713 with your order number, photos of the product, and a brief explanation of the issue.
  2. Our team will review your request within 2–3 business days.
  3. If approved, you will receive instructions on how to return the product.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days to your original method of payment.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (wrong or damaged item).

5. Exchanges

  • We only replace items if they are defective, damaged, or sent in error.
  • If you need an exchange, please contact us immediately with proof (photos and order number).

6. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or refunded unless damaged/defective upon arrival:

  • Opened bath salts or scrubs
  • Used or partially used products
  • Gift cards and promotional items

7. Damaged or Lost Packages

  • If your order is damaged during shipping, please report it within 48 hours of delivery with clear photos of the package and product.
  • For lost packages, we will work with our courier partners to investigate and provide a resolution.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

Bubble Bliss Sdn. Bhd.
📍 Address: 2-02 & 2-03 (Level 2), Menara Manulife 6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, W.P. Kuala Lumpur
📧 Email: mybubblebliss@outlook.com
📞 Phone: +6017 546 4713